Privacy policy for your information
We respect your privacy and are committed to protecting your personal data on this site. This policy explains how your information is collected, used, and safeguarded according to Australian law.
Information we collect
We collect specific information to provide you with our subscription service and improve our offerings.
- Contact details, such as your name, email address, and phone number, provided when you fill out a form or contact us.
- Information you submit about your subscription preferences or service needs.
- Technical data collected through cookies and similar technologies to enhance your browsing experience.
- Records of communication or interactions with our support team.
How we use your information
Your data is only used to deliver, manage, and improve our subscription service.
- To process your subscription and provide monthly planning support.
- To respond to your enquiries and deliver relevant service updates.
- To improve website functionality and understand user needs.
- To comply with legal obligations, such as Australian privacy regulations.
Legal basis for data processing
We process your data according to legal requirements and your consent.
We rely on your consent, contractual necessity, and compliance with Australian law as the legal basis for processing your personal data.
Sharing your information
We do not sell your data. Information may be shared only as outlined below.
- With trusted service providers who support our operations, under strict confidentiality agreements.
- When required by law or regulatory authorities in Australia.
- As necessary to protect our rights, safety, or the safety of others.
Data security
We use industry-standard security measures, including encryption and restricted access, to help protect your personal information. While we strive to safeguard your data, no method of transmission over the internet is entirely secure.
Your rights
You have rights regarding your personal data under Australian law.
- Request access to your personal information that we hold.
- Request corrections of any inaccurate or outdated data.
- Request deletion or restriction of your data, subject to legal retention requirements.
- Withdraw your consent for certain processing activities at any time.
Cookies and similar tools
Our website uses cookies to improve functionality and analyse usage. You can manage your preferences in your browser or through our cookie consent tool.
Read cookie policy Read cookie policy
Contact us
For questions or concerns about your privacy, use the following contact details.
Email address: content@lumarosvia.com
Phone: +61 2 8164 0013
Office address: 373 Bay Street, Port Melbourne, VIC 3207 Australia
Policy updates and changes
This policy may be updated to reflect changes in regulations or our practices. Please check this page for the latest version.
Last updated: August 29, 2025